Pricing Policy

Effective Date: 1st September 2024

At Terra, we strive to offer high-quality, handcrafted home textiles that reflect sustainability, tradition, and contemporary design. Our pricing policy ensures that our products remain fair, transparent, and reflective of the craftsmanship involved.

1. Product Pricing

  • All prices listed on our website are in INR and inclusive of applicable taxes.
  • Prices are subject to change based on market trends, raw material costs, and other economic factors. We reserve the right to modify prices at any time without prior notice. However, the price displayed at the time of purchase will always be honored.
  • Discounts, promotional offers, or bundle pricing may be available for specific collections, which will be clearly communicated through our website, social media platforms, and email newsletters.

2. Fair Pricing Guarantee

  • Terra products are crafted using premium European flax linen and other high-quality materials. Our pricing reflects the value of sustainable practices, ethical production, and the careful attention to detail in every product.
  • We ensure that our pricing is competitive within the luxury home textile market while maintaining transparency in the cost breakdown, ensuring no hidden charges or fees.

3. International Pricing

  • For customers outside India, international pricing may vary depending on currency exchange rates, import duties, and shipping fees. We strive to ensure our international customers receive a fair price based on their location.
  • Any additional customs duties or taxes applied to international orders are the responsibility of the buyer.

4. Payment Methods

  • We accept various payment methods, including credit/debit cards, UPI, bank transfers, and other secure online payment gateways (like Razorpay).
  • Payments are processed securely, and customers will receive an invoice after a successful transaction.

5. Sales and Discounts

  • Periodically, Terra may offer sales, discounts, or promotional pricing on select products or collections. These offers will be time-bound and cannot be applied retrospectively to previous purchases.
  • Any promotional pricing or discount codes must be applied at checkout and cannot be combined with other offers unless explicitly stated.

6. Errors and Omissions

  • While we do our best to ensure accuracy in our pricing and product descriptions, errors may occur. If a product is listed at an incorrect price or with incorrect information, Terra reserves the right to refuse or cancel any orders placed for that product.
  • In case of cancellation, we will notify the customer and offer a refund or the option to purchase at the correct price.

7. Return and Refund Policy

  • We offer a 15-day hassle-free return policy on most products. For more details, please refer to our Return & Refund Policy on the website.

8. Contact Us

If you have any questions or concerns about our pricing, please contact us at:

Email: support@theterrashop.com
Phone: +91-8800173444